The Customer-Focused Contact Centres Conference

The Customer-Focused Contact Centres Conference is dedicated to the delivery of seamless, multi-channel customer journeys & experiences by harnessing technology & empowering agents.

The Customer-Focused Contact Centres Conference covers topics such as:

• Channel Mix
• New Tech, AI & Human Touch
• Customer Demands & VOC
• End-To-End Customer Journeys
• Colleague & Customer Experience
• Train, Motivate & Retain
• Winning Workforce Cultures
• Change & Transformation
• Forecasting & Measurement
• Operational Excellence
• The Future Of The Contact Centre

The Customer-Focused Contact Centres Conference brings together attendees involved or interested in:

• Business services
• Operations
• Customer experiences
• Customer services
• Automation
• Customer journeys
• Contact centres
• Service design
• Customer behaviour
• Customer contact

The Customer-Focused Contact Centres Conference will be held in London, United Kingdom on 23 June 2021.