Customer Experience (CX) Exchange Retail

The Customer Experience (CX) Exchange Retail is a conference that covers topics such as:

• Communicate with the modern consumer using transition from a multi-channel to an omni-channel strategy
• How to transform your customers’ experience both in-store and online
• Real time communication with your customer to maximize your social media resources
• Understanding your customer through data capture and analysis
• Utilise your customer contact centre and integrate what is reveals about your customer into your strategy
• Make the necessary changes throughout your organisation by listening to your customer and meet their needs

The Customer Experience (CX) Exchange Retail will be held on 06-07 Jul 2021.