3rd Service Design Summit

The 3rd Service Design Summit is dedicated to the main challenges and opportunities of new service creation.

The 3rd Service Design Summit covers topics such as:

• Demonstrating how digital products communicate the brand value to the customers and stimulating ideas on how to improve it
• How to react quickly to a rapidly changing world while getting the basics right despite the pressure
• Providing a platform for purposeful brand distinction by designing services for customers’ emotional needs
• Creating a blended strategy which is flexible and accommodates offline consumers to avoid disconnection and alienation
• Best practical tools for designing in a time of a new normal

The 3rd Service Design Summit brings together attendees involved or interested in:

• Human-Centered Design
• Customer Experience
• Customer Engagement
• Design Research
• Digital Transformation
• Process Improvement
• Stakeholder Management
• Technology & Digital Strategy
• Business Model Innovation
• Customer-focused Innovation
• Service Delivery
• Complex Ecosystems
• Design Methodologies
• Business Systems
• & Others!

The 3rd Service Design Summit will be held in Berlin, Germany on 20-21 May 2021.