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ICCEI 2021: 15. International Conference on Customer Experience and Innovation

时间：2021-01-28 至 2021-01-29

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ICCEI 2021: 15. International Conference on Customer Experience and Innovation
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ICCEI 2021: 15. International Conference on Customer Experience and Innovation
会议时间：2021-01-28 至 2021-01-29
会议地点： Istanbul, Turkey,Budapest,Hungary 周边酒店预订

发票类型： 不支持开票
参会凭证：其它

门票信息
Participation Type Early Registration Fees Registration Fees
Non-Student Oral/Poster Presenter Registration € 450 € 500
Student Oral/Poster Presenter Registration € 350 € 400
Listener Registration € 250 € 300
Additional Paper Publication € 100
会议介绍

The International Research Conference Aims and Objectives

The International Research Conference is a federated organization dedicated to bringing together a significant number of diverse scholarly events for presentation within the conference program. Events will run over a span of time during the conference depending on the number and length of the presentations. With its high quality, it provides an exceptional value for students, academics and industry researchers.

ICCEI 2021: 15. International Conference on Customer Experience and Innovation aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of Customer Experience and Innovation. It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations, trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Customer Experience and Innovation

Call for Contributions

Prospective authors are kindly encouraged to contribute to and help shape the conference through submissions of their research abstracts, papers and e-posters. Also, high quality research contributions describing original and unpublished results of conceptual, constructive, empirical, experimental, or theoretical work in all areas of Customer Experience and Innovation are cordially invited for presentation at the conference. The conference solicits contributions of abstracts, papers and e-posters that address themes and topics of the conference, including figures, tables and references of novel research materials.

Guidelines for Authors

Please ensure your submission meets the conference's strict guidelines for accepting scholarly papers. Downloadable versions of the check list for Full-Text Papers and Abstract Papers.

Please refer to the Paper Submission Guideline, Abstract Submission Guideline and Author Information before submitting your paper.

Conference Proceedings

All submitted conference papers will be blind peer reviewed by three competent reviewers. The peer-reviewed conference proceedings are indexed in the Open Science Index, Google Scholar, Semantic Scholar, Zenedo, OpenAIRE, BASE, WorldCAT, Sherpa/RoMEO, and other index databases. Impact Factor Indicators.

Special Journal Issues

ICCEI 2021 has teamed up with the Special Journal Issue on Customer Experience and Innovation. A number of selected high-impact full text papers will also be considered for the special journal issues. All submitted papers will have the opportunity to be considered for this Special Journal Issue. The paper selection will be carried out during the peer review process as well as at the conference presentation stage. Submitted papers must not be under consideration by any other journal or publication. The final decision for paper selection will be made based on peer review reports by the Guest Editors and the Editor-in-Chief jointly. Selected full-text papers will be published online free of charge.

Conference Sponsor and Exhibitor Opportunities

The Conference offers the opportunity to become a conference sponsor or exhibitor. To participate as a sponsor or exhibitor, please download and complete the Conference Sponsorship Request Form.

Application Forms

Selected Papers

  1. Churn Prediction for Telecommunication Industry Using Artificial Neural Networks
    Ulas Vural, M. Ergun Okay, E. Mesut Yildiz
  2. The Evolving Customer Experience Management Landscape: A Case Study on the Paper Machine Companies
    Babak Mohajeri, Sen Bao, Timo Nyberg
  3. Application of Customer Relationship Management Systems in Business: Challenges and Opportunities
    K. Liagkouras, K. Metaxiotis
  4. Hybrid Recommender Systems using Social Network Analysis
    Kyoung-Jae Kim, Hyunchul Ahn
  5. The Research of Fuzzy Classification Rules Applied to CRM
    Chien-Hua Wang, Meng-Ying Chou, Chin-Tzong Pang
  6. Studying the Relationship between Different Dimensions of CRM and Innovation Capabilities in Melli Bank of Iran
    Peyman Ghafari, Reza Karjalian, Ali Mashayekhnia
  7. Exploring the Customer Experiences in Bosphorus Zoo
    Taşkın Dirsehan
  8. Impact of Customer Management System in Improving Customer Retention: Optimization of Negative Customer Feedback
    Alireza Faed, David Forbes
  9. Customer Segmentation in Foreign Trade based on Clustering Algorithms Case Study: Trade Promotion Organization of Iran
    Samira Malekmohammadi Golsefid, Mehdi Ghazanfari, Somayeh Alizadeh
Mornay Roberts-Lombard University of Johannesburg,
Narendra Parchure Symbiosis Centre for Distance Learning, IN
Konstantinos Liagkouras University of Piraeus, Greece
Shakir Sardar COMSATS ,
Shahid Islam University of Dhaka, BD
Shahryar Sorooshian University of Gothenburg, MY
Rosidah Musa universiti teknologi MARA, MY
NEDRA BAHRI AMMARI Higher Institute of management, TN
Mandusha Maharaj Durban University of Technology, ZA
shaveta grover Kurukshetra University, IN
会议日程
Abstracts/Full-Text Paper Submission Deadline   December 15, 2020
Notification of Acceptance/Rejection   December 30, 2020
Final Paper (Camera Ready) Submission & Early Bird Registration Deadline   December 31, 2020
Conference Dates   January 28-29, 2021
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